LN
Li N
1 reviews | Active since Sept 2024
07 Sept 2024, 23:14
Worst customer service ever
Oh I’m not even surprised to see so many bad reviews with 1 star for PAYFLEX horrible customer service. I’m literally having the biggest regret for even getting the account with this company. It’s been 2 weeks since I logged a ticket and countless follow ups, yet no one bothers to even confirm turnaround. What a **** customer service you have. ANELE keeps sending verification links and simply ignores all other emails.
Helpful (0)
Replies (5)0
Replies (5)
payflex's replyOfficial
08 Sept 2024, 08:22Hi Li
As a long time user of Payflex we are surprised at your 1 star review. You know that 1 star service is not the level of service we provide at Payflex. You registered with Payflex in 2020 and have never had an issue or logged a complaint.
We have looked at our verification system and note that the verification link sent to you has not been actioned by yourself. See data string below.
Date: Time Sent: Request Type: Ref: ID Number: Name: Status: Sent via: Purpose:
2024/09/06 12:18:16 Identity Verification 535358 *** Lindy Nzuza No Status Received SMS Verify Identity
Kindly reply to the last email sent to you by our support team and this will be attended to. A new link will be sent to you and actioned accordingly.
As we request in our auto response - Do not send emails over and over. Only send one email and reply to that one only.
You have sent multiple different emails and this has caused confusion and delays as well.
Kind Regards
The Payflex Team.
As a long time user of Payflex we are surprised at your 1 star review. You know that 1 star service is not the level of service we provide at Payflex. You registered with Payflex in 2020 and have never had an issue or logged a complaint.
We have looked at our verification system and note that the verification link sent to you has not been actioned by yourself. See data string below.
Date: Time Sent: Request Type: Ref: ID Number: Name: Status: Sent via: Purpose:
2024/09/06 12:18:16 Identity Verification 535358 *** Lindy Nzuza No Status Received SMS Verify Identity
Kindly reply to the last email sent to you by our support team and this will be attended to. A new link will be sent to you and actioned accordingly.
As we request in our auto response - Do not send emails over and over. Only send one email and reply to that one only.
You have sent multiple different emails and this has caused confusion and delays as well.
Kind Regards
The Payflex Team.
payflex's reply08 Sept 2024, 08:22
Official
Hi Li
As a long time user of Payflex we are surprised at your 1 star review. You know that 1 star service is not the level of service we provide at Payflex. You registered with Payflex in 2020 and have never had an issue or logged a complaint.
We have looked at our verification system and note that the verification link sent to you has not been actioned by yourself. See data string below.
Date: Time Sent: Request Type: Ref: ID Number: Name: Status: Sent via: Purpose:
2024/09/06 12:18:16 Identity Verification 535358 *** Lindy Nzuza No Status Received SMS Verify Identity
Kindly reply to the last email sent to you by our support team and this will be attended to. A new link will be sent to you and actioned accordingly.
As we request in our auto response - Do not send emails over and over. Only send one email and reply to that one only.
You have sent multiple different emails and this has caused confusion and delays as well.
Kind Regards
The Payflex Team.
As a long time user of Payflex we are surprised at your 1 star review. You know that 1 star service is not the level of service we provide at Payflex. You registered with Payflex in 2020 and have never had an issue or logged a complaint.
We have looked at our verification system and note that the verification link sent to you has not been actioned by yourself. See data string below.
Date: Time Sent: Request Type: Ref: ID Number: Name: Status: Sent via: Purpose:
2024/09/06 12:18:16 Identity Verification 535358 *** Lindy Nzuza No Status Received SMS Verify Identity
Kindly reply to the last email sent to you by our support team and this will be attended to. A new link will be sent to you and actioned accordingly.
As we request in our auto response - Do not send emails over and over. Only send one email and reply to that one only.
You have sent multiple different emails and this has caused confusion and delays as well.
Kind Regards
The Payflex Team.
LN
Li N's updateReviewer Update
08 Sept 2024, 08:30Oh so quick to respond to a review yet takes 2 weeks without attending to the actual request. First link was sent on the 30 August, the verification was done after few minutes then I was notified that I will be contacted by the Agent. Another link was sent 6 September which couldn’t be actioned as I had already done the verification. But go on trying to save your company reputation.
LN
Li N's update08 Sept 2024, 08:30
Reviewer Update
Oh so quick to respond to a review yet takes 2 weeks without attending to the actual request. First link was sent on the 30 August, the verification was done after few minutes then I was notified that I will be contacted by the Agent. Another link was sent 6 September which couldn’t be actioned as I had already done the verification. But go on trying to save your company reputation.
payflex's replyOfficial
08 Sept 2024, 08:41Hi Li
One of our managers will call you to explain what you need to do to correct the issue.
Kindy follow his instructions and do no deviate from the process please so as to avoid confusion.
Regards
The Payflex Team
One of our managers will call you to explain what you need to do to correct the issue.
Kindy follow his instructions and do no deviate from the process please so as to avoid confusion.
Regards
The Payflex Team
payflex's reply08 Sept 2024, 08:41
Official
Hi Li
One of our managers will call you to explain what you need to do to correct the issue.
Kindy follow his instructions and do no deviate from the process please so as to avoid confusion.
Regards
The Payflex Team
One of our managers will call you to explain what you need to do to correct the issue.
Kindy follow his instructions and do no deviate from the process please so as to avoid confusion.
Regards
The Payflex Team
LN
Li N's updateReviewer Update
08 Sept 2024, 09:16Thanks, Daniel for your assistance.
LN
Li N's update08 Sept 2024, 09:16
Reviewer Update
Thanks, Daniel for your assistance.
payflex's replyOfficial
08 Sept 2024, 10:22Thanks Li
payflex's reply08 Sept 2024, 10:22
Official
Thanks Li