Worst Customer Service

Worst Customer service ever.

On the 30 July 2025 I placed an order with Makro and used Payflex as my payment method

After verifying everything I checked out and the first payment was taken from my account. Shortly after that the order failed on Makro's side but I was still charged and the payment plan still active on my payflex profile.

I tried getting hold of Payflex through whatsapp, email and phone.

On Whatsapp I received no response

Their customer service number gives an automated message that they can't assist and to reach out via their chat bot (whatsapp)

Via email I received an automated response with no actual assistance being provided and I have sent numerous follow up emails.

I would not recommend anyone to use payflex in future, although it is convenient, their customer service is putrid and non existent

I hope someone from Payflex see's this and reaches out