WARNING!!!!!DO NOT USE PAYFLEX!!!

My husband has a payflex account which I use. We purchased an item from Takealot using this service. The payment card used on his account was my business bank account. Initially the bank account was managed by Mercantile Bank, which Capitec Business has subsequently bought over. My refund was rejected, because the card number is different, but the account number is still the same, The refund was already processed on 24 May 2024. Payflex is requesting my husbands bank account information, but its not his bank account that was used, its mine. They are refusing to refund me.

I have been trying to escalate this matter for days now, managers at Payflex are refusing to deal with me or my husband. Every day we call, we are told managers are in meetings, and they never return our call. I was promised a call back from a manager by the name of Charmaine Power, she is yet to call me as promised. I am frustrated and annoyed at the poor service I've been receiving from Payflex and also their failure to refund my money!!!!