very very poor service

Dear Payflex Support,

I am writing to express my deep disappointment with the customer service I’ve experienced. I made a payment through the app on the 25th, and my bank account was debited, but the app still shows my status as unpaid. I initially thought it was a temporary issue, so I waited a day, but now my account reflects a R0 credit, and I am unable to use Payflex.

I have sent multiple emails but only received generic responses. I have tried calling during business hours repeatedly, with no answer, and your chatbot has been completely unhelpful in connecting me to a live agent.

I urgently need assistance in updating my account.

Here are my transaction details for your reference:

Payflex Order Number: #*** Date of Transaction: 05/08/2024 Transaction Value: R499.67 I would greatly appreciate it if someone could assist me as soon as possible.