HM
Honour M
1 reviews | Active since May 2016
03 Sept 2024, 19:09
Very unkind customer service agent
The customer service agent that dealt with my review was very unkind. He / She brought up a matter that had nothing to do with my review at the end of the conversation in a sinister and demeaning manner. Definitely not worth using their services if you have an issue with them.
Helpful (0)
Replies (3)0
Replies (3)
payflex's replyOfficial
04 Sept 2024, 07:56Hi Honour
So sorry to hear of your experience.
We have looked into the matter and can assist by providing more detail for your reference.
When you checked out and selected the Pay in 3 option, the payment plan presented to you was very specific as indicated below.
Payment: 1; Amount: 1078.00;AmountDue:1078.00 Date: 27 Aug 2024; Status: Paid
Payment: 2; Amount: 1078.00;AmountDue:1078.00 Date: 1 Sep 2024; Status: Pending
Payment: 3; Amount: 1078.00;AmountDue:1078.00 Date: 1 Oct 2024; Status: Pending
If you did not wish to pay the second installment on the indicated date, it would have been best for you to have cancelled and tried the next day or closer to the 1st which was your selected salary date. You just missed the 5 day window by 1 day.
The rules of Pay in 3 are quite clear.
If you choose the Pay in 3 option more than 5 days before your pay day, the second payment will be in the same month. But if you made a purchase on or within 5 days of your pay day, then the the second payment will only be the next month.
In summary. It is best to purchase as close to (within the 5 day window) on or just before your salary date, in order to spread the payments across 3 actual salary dates.
We trust this clarifies the matter.
P.S. We still won't be able to assist you to change the dates on your current plan. But now that you know the rules of Pay in 3, you are now better informed as to when you should choose the Pay in 3 option.
P.S.S. Only 4 salary dates are available. The 1st, 15th, 20th and 25th.
Regards
The Payflex Team
So sorry to hear of your experience.
We have looked into the matter and can assist by providing more detail for your reference.
When you checked out and selected the Pay in 3 option, the payment plan presented to you was very specific as indicated below.
Payment: 1; Amount: 1078.00;AmountDue:1078.00 Date: 27 Aug 2024; Status: Paid
Payment: 2; Amount: 1078.00;AmountDue:1078.00 Date: 1 Sep 2024; Status: Pending
Payment: 3; Amount: 1078.00;AmountDue:1078.00 Date: 1 Oct 2024; Status: Pending
If you did not wish to pay the second installment on the indicated date, it would have been best for you to have cancelled and tried the next day or closer to the 1st which was your selected salary date. You just missed the 5 day window by 1 day.
The rules of Pay in 3 are quite clear.
If you choose the Pay in 3 option more than 5 days before your pay day, the second payment will be in the same month. But if you made a purchase on or within 5 days of your pay day, then the the second payment will only be the next month.
In summary. It is best to purchase as close to (within the 5 day window) on or just before your salary date, in order to spread the payments across 3 actual salary dates.
We trust this clarifies the matter.
P.S. We still won't be able to assist you to change the dates on your current plan. But now that you know the rules of Pay in 3, you are now better informed as to when you should choose the Pay in 3 option.
P.S.S. Only 4 salary dates are available. The 1st, 15th, 20th and 25th.
Regards
The Payflex Team
Best regards,
payflex's reply04 Sept 2024, 07:56
Official
Hi Honour
So sorry to hear of your experience.
We have looked into the matter and can assist by providing more detail for your reference.
When you checked out and selected the Pay in 3 option, the payment plan presented to you was very specific as indicated below.
Payment: 1; Amount: 1078.00;AmountDue:1078.00 Date: 27 Aug 2024; Status: Paid
Payment: 2; Amount: 1078.00;AmountDue:1078.00 Date: 1 Sep 2024; Status: Pending
Payment: 3; Amount: 1078.00;AmountDue:1078.00 Date: 1 Oct 2024; Status: Pending
If you did not wish to pay the second installment on the indicated date, it would have been best for you to have cancelled and tried the next day or closer to the 1st which was your selected salary date. You just missed the 5 day window by 1 day.
The rules of Pay in 3 are quite clear.
If you choose the Pay in 3 option more than 5 days before your pay day, the second payment will be in the same month. But if you made a purchase on or within 5 days of your pay day, then the the second payment will only be the next month.
In summary. It is best to purchase as close to (within the 5 day window) on or just before your salary date, in order to spread the payments across 3 actual salary dates.
We trust this clarifies the matter.
P.S. We still won't be able to assist you to change the dates on your current plan. But now that you know the rules of Pay in 3, you are now better informed as to when you should choose the Pay in 3 option.
P.S.S. Only 4 salary dates are available. The 1st, 15th, 20th and 25th.
Regards
The Payflex Team
So sorry to hear of your experience.
We have looked into the matter and can assist by providing more detail for your reference.
When you checked out and selected the Pay in 3 option, the payment plan presented to you was very specific as indicated below.
Payment: 1; Amount: 1078.00;AmountDue:1078.00 Date: 27 Aug 2024; Status: Paid
Payment: 2; Amount: 1078.00;AmountDue:1078.00 Date: 1 Sep 2024; Status: Pending
Payment: 3; Amount: 1078.00;AmountDue:1078.00 Date: 1 Oct 2024; Status: Pending
If you did not wish to pay the second installment on the indicated date, it would have been best for you to have cancelled and tried the next day or closer to the 1st which was your selected salary date. You just missed the 5 day window by 1 day.
The rules of Pay in 3 are quite clear.
If you choose the Pay in 3 option more than 5 days before your pay day, the second payment will be in the same month. But if you made a purchase on or within 5 days of your pay day, then the the second payment will only be the next month.
In summary. It is best to purchase as close to (within the 5 day window) on or just before your salary date, in order to spread the payments across 3 actual salary dates.
We trust this clarifies the matter.
P.S. We still won't be able to assist you to change the dates on your current plan. But now that you know the rules of Pay in 3, you are now better informed as to when you should choose the Pay in 3 option.
P.S.S. Only 4 salary dates are available. The 1st, 15th, 20th and 25th.
Regards
The Payflex Team
Best regards,
HM
Honour M's updateReviewer Update
04 Sept 2024, 08:51Good morning,
Thank you for the excellent response and for providing very accurate information on the account i.e. the paid and pending statuses.
The way you addressed the unkind customer service agent is close to none.
It is clear that you take the concerns of your customers very seriously.
Thank you for the excellent response and for providing very accurate information on the account i.e. the paid and pending statuses.
The way you addressed the unkind customer service agent is close to none.
It is clear that you take the concerns of your customers very seriously.
HM
Honour M's update04 Sept 2024, 08:51
Reviewer Update
Good morning,
Thank you for the excellent response and for providing very accurate information on the account i.e. the paid and pending statuses.
The way you addressed the unkind customer service agent is close to none.
It is clear that you take the concerns of your customers very seriously.
Thank you for the excellent response and for providing very accurate information on the account i.e. the paid and pending statuses.
The way you addressed the unkind customer service agent is close to none.
It is clear that you take the concerns of your customers very seriously.
payflex's replyOfficial
04 Sept 2024, 08:54Thank you.
Have a great week further.
Have a great week further.
Best regards,
payflex's reply04 Sept 2024, 08:54
Official
Thank you.
Have a great week further.
Have a great week further.
Best regards,