Very dissapointed at payflex

Im not happy with payflex service on the 23rd of December i made a purchase at edgars using payflex the money went out from my bank account and also payflex account but i never got the items due to an error code that came back now ive been begging payflex for my refund its been 7 days now still nothing even edgars has been sending them emails telling them to refund me still nothing they are giving me stories ive been a loyal customer to payflex but now i feel like they are bunch of ****mers im very dissapointed