Verification Issues with PayFlex

Dear PayFlex Team,

I would like to formally lodge a complaint regarding the difficulties I am experiencing with your verification process.

I have been trying to make in-store purchases using PayFlex, but the app requires me to verify my identity and does not provide access for me to complete the process. I previously contacted your support team and was advised to obtain a new ID card, as I had been using the old green ID book. I have since received my new Smart ID card and, as requested, I submitted a photo with my Smart ID.

Despite this, I continue to receive the same automated responses, asking me to provide the very documents and details I have already submitted. This repeated cycle has caused unnecessary inconvenience and frustration.

I have always been a reliable customer and have never missed a payment. I was previously very satisfied with PayFlex, but this situation is preventing me from using your services, which I find both unfair and disappointing.

I kindly request that this matter be resolved urgently, and that I be granted access to complete the verification successfully so I can continue using PayFlex without further interruptions.

Yours sincerely, Thembekile Simelane