Unresolved Refund Issues

I am writing to express my frustration and dissatisfaction with the service I have received from Payflex regarding refunds for purchases made on Takealot.

I have been using the Payflex platform for my Takealot purchases, but recently, I noticed that refunds for returned items are not being processed back to my account. My Payflex account does not show any credit amounts, and my credit card statements only reflect the payments made, with no refunds.

Despite contacting your support team and communicating with Tebogo and Dominique, I have not received any assistance or resolution to my issue. This lack of support is unacceptable and highly frustrating.

I have already sent an email to Payflex support with attached screenshots of refund confirmations from Takealot and my credit card statements highlighting the transactions with Payflex.

I am posting this complaint here in the hopes of getting a prompt resolution to this matter. I urge Payflex to investigate this issue urgently and process the due refunds to my account immediately.