Unjust Late Fee – Immediate Resolution Required

Good day,

I am extremely disappointed that this issue has still not been resolved. I reported it on the same day my debit was due, yet no one has assisted me. It took 7 days to respond! There's no call number and no real time help. They still have not responded to the WhatsApp I sent on the day

Let me be very clear — the late fee was not applicable when I first attempted payment at 10am. Minutes later, when I logged back in, Payflex suddenly app**** the fee. This is completely unjust and unacceptable.

I have screenshots proving that I was not late, and it is unreasonable to charge me a fee when not even 24 hours had passed. I have been a loyal customer for years and have never missed a single payment.

I am not paying the R250 fee.

This is an unfair penalty due to a system error, not customer fault. Please treat this with the urgency it deserves.