Uncleared funds and funds not reflecting on payflex app

I made a payment for a product on Takealot.com on 02/10/2025 at 12:22pm using the Payflex option on Takealot.com. Takealot even advised me that Payflex is responsible for clearing the funds. The money was deducted successfully from my debit card by Payflex but it does not reflect on my Payflex app. I even got a notification on my phone from my bank showing the deduction of the amount, and it read Payflex Sandton deducting the amount. I did call my bank and they advised me that the amount of R1166-34 did successfully go out of my account by Payflex. They gave me the Auth Code and that Payflex should clear the funds on their side. I logged this same complaint twice on the Payflex website and the automated response on my email gave me the Payflex ticket numbers of 215 740 and 215 989 respectively in which I gave all the details, including the Auth Code, Takealot order number and other information. It’s been 24-hours and I have not received any feedback from Payflex and I have tried over 20 times to call the Payflex call centre on *** and unable to get through, with the call constantly being cut and an automated voice response saying that ‘the number is unavailable right now, please try again later.’ I even tried the whatsapp number of *** but no way of getting any advice or feedback. Was hoping for better customer service from Payflex and hoping someone from Payflex can assist me to resolve this. I belief someone had a similar problem and Chris from Payflex assisted them to resolve this, please could I get assistance.

Transaction date: 02/10/2025 @ 12:22pm Transaction value: R1166-34 1)Payflex ticket number: 215 740 2)Payflex ticket number: 215 989