OE
Olivia E
1 reviews | Active since Jul 2011
19 Dec 2022, 16:49
Unauthorised transactions and no customer service
On 10 December while making an online purchase Payflex took 4 separate payments off my account for R435.23, without my authorisation. My order didn't go through, 1 transaction of R435.23 was reversed the next morning. The other three remain "pending", the money is not available in my account. The bank couldnt tell me what to do. The only means to get hold of payflex is through email, and the responses i've got from them are dismal. Ended up having to report as ***** and get a new card at a cost of R125 to myself. No customer service whatsoever as I still dont know what to do about the R1305.69 that disappeared out my account.
Helpful (0)
Replies (1)0
Replies (1)
payflex's replyOfficial
21 Dec 2022, 08:31Hi Olivia
Only one transaction of R435.23 went through Payflex. This was a Pre-Authorisation that was reversed the next day, as you have mentioned in your review for the failed Cotton On order.
But the 3 additional transactions were not done by Payflex and is an error on the part of your bank FNB.
Our COO is trying to call you to advise on the actions that you need to take with FNB for them to clear any pending amounts back to your account.
Your phone goes to voicemail.
He has also emailed you.
The Payflex Team.
Only one transaction of R435.23 went through Payflex. This was a Pre-Authorisation that was reversed the next day, as you have mentioned in your review for the failed Cotton On order.
But the 3 additional transactions were not done by Payflex and is an error on the part of your bank FNB.
Our COO is trying to call you to advise on the actions that you need to take with FNB for them to clear any pending amounts back to your account.
Your phone goes to voicemail.
He has also emailed you.
The Payflex Team.
payflex's reply21 Dec 2022, 08:31
Official
Hi Olivia
Only one transaction of R435.23 went through Payflex. This was a Pre-Authorisation that was reversed the next day, as you have mentioned in your review for the failed Cotton On order.
But the 3 additional transactions were not done by Payflex and is an error on the part of your bank FNB.
Our COO is trying to call you to advise on the actions that you need to take with FNB for them to clear any pending amounts back to your account.
Your phone goes to voicemail.
He has also emailed you.
The Payflex Team.
Only one transaction of R435.23 went through Payflex. This was a Pre-Authorisation that was reversed the next day, as you have mentioned in your review for the failed Cotton On order.
But the 3 additional transactions were not done by Payflex and is an error on the part of your bank FNB.
Our COO is trying to call you to advise on the actions that you need to take with FNB for them to clear any pending amounts back to your account.
Your phone goes to voicemail.
He has also emailed you.
The Payflex Team.