Unacceptable customer service and pending refund

Dear Payflex Team,

I am writing to express my profound disappointment and frustration with the lack of customer service I have experienced recently. As a loyal customer for several years, I have always ensured timely payments without causing any issues. However, I have been waiting for almost three months for a refund, and my patience is wearing thin.

This morning, I followed up on the status of my refund and spoke with Khethu. I requested an email detailing the necessary steps I need to take to receive my refund, but he refused to assist me. When I asked to speak with a manager, Charmaine took over the call. Unfortunately, she also refused to send the email and abruptly hung up on me.

Is this how you train your management to treat customers? I am appalled by the lack of professionalism and courtesy. Despite my repeated requests, I have yet to receive the email with the information needed to process my refund.

Why is it so difficult to get a simple email regarding my refund when your team is always prompt to communicate via email when collecting funds? This double standard is unacceptable.

I urge you to address this issue immediately and provide me with the necessary information to process my refund without further delay. I expect a prompt resolution to this matter.