Unable to make a payment in the app.

I have been having a big problem since Saturday. I have already logged various support cases, and triedto pay manually, but neither worked.

On Friday evening, I had to stop my card at the bank because of a ********** transaction that went through. Knowing that my Payflex payment was due, I immediately tried to load the details of another card. I scanned the card and got a notification saying the card was added successfully, so I thought my payment would be processed as normal.

However, it didn't happen. I loaded the new card again on Sunday and tried to make the payment manually. It also didn't work. In the early hours of Monday morning, I tried again, but I see now that the card is still not in the system, and the payment is still outstanding.

Since then I have tried many times to make the payment but the system simply doesnt allow me. I have screenshots to prove it.

Since I have been trying to make this payment since 31 October, I think I should not be required to pay any fees for non-payment. I also expect Payflex to help me ASAP to make this payment that your system is not accepting.

I have logged various support cases with no replies.