ML
Mlungisi L
1 reviews | Active since Apr 2021
15 Mar 2024, 11:58
*****ulent
Payflex got their own issues with their system where by they can’t debit or whereby Standard Bank is not available on their system. Instead of them rectifying their own issues they add interest on my last payment saying it a default on my side yet it a default and ***** on their side. I’ve even emailed them a screenshot but they keep emailing me about interest instead of addressing their issue
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payflex's replyOfficial
15 Mar 2024, 12:26Hi Mlungisi
You review is a little unfortunate.
Not sure if you are aware, but South Africa has been experiencing internet downtime, the last 2 days, which has effected many services. As such some banks have been offline and we have struggled to debit customer cards. At your own admission, you even rep**** to one of our emails showing that Standard Bank was not available.
We reversed the late fee that was added due to the time delay.
Our sincere apologies, but the internet issues and bank downtime is completely out of our control.
Regards
The Payflex Team
You review is a little unfortunate.
Not sure if you are aware, but South Africa has been experiencing internet downtime, the last 2 days, which has effected many services. As such some banks have been offline and we have struggled to debit customer cards. At your own admission, you even rep**** to one of our emails showing that Standard Bank was not available.
We reversed the late fee that was added due to the time delay.
Our sincere apologies, but the internet issues and bank downtime is completely out of our control.
Regards
The Payflex Team
Best regards,
payflex's reply15 Mar 2024, 12:26
Official
Hi Mlungisi
You review is a little unfortunate.
Not sure if you are aware, but South Africa has been experiencing internet downtime, the last 2 days, which has effected many services. As such some banks have been offline and we have struggled to debit customer cards. At your own admission, you even rep**** to one of our emails showing that Standard Bank was not available.
We reversed the late fee that was added due to the time delay.
Our sincere apologies, but the internet issues and bank downtime is completely out of our control.
Regards
The Payflex Team
You review is a little unfortunate.
Not sure if you are aware, but South Africa has been experiencing internet downtime, the last 2 days, which has effected many services. As such some banks have been offline and we have struggled to debit customer cards. At your own admission, you even rep**** to one of our emails showing that Standard Bank was not available.
We reversed the late fee that was added due to the time delay.
Our sincere apologies, but the internet issues and bank downtime is completely out of our control.
Regards
The Payflex Team
Best regards,