AJ
Amanda J
1 reviews | Active since Dec 2014
08 Feb 2025, 08:07
TUNRAROUND TIME FOR REFUND IS PATHETIC
Very disappointing service with regards to refunds. The Merchant did the refund and i had my funds in my wallet account. The terms and conditions are once you withdraw the funds will be paid into your account. Up until now my funds are not reflecting and Pay flex website keeps saying EFT withdrawal pending. This is unexpectable it should not take so long for a refund from payflex.
Helpful (0)
Replies (4)0
Replies (4)
payflex's replyOfficial
08 Feb 2025, 09:06Hi Amanda
Kindly note that wallet withdrawals may take up to 72 business hours to be reflected in your bank account.
This delay is a result of the bank's processing times, which are outside of our control.
Should this timeframe be unsatisfactory, we recommend contacting your bank directly for further clarification regarding their clearing procedures.
Best,
The Payflex team
Kindly note that wallet withdrawals may take up to 72 business hours to be reflected in your bank account.
This delay is a result of the bank's processing times, which are outside of our control.
Should this timeframe be unsatisfactory, we recommend contacting your bank directly for further clarification regarding their clearing procedures.
Best,
The Payflex team
payflex's reply08 Feb 2025, 09:06
Official
Hi Amanda
Kindly note that wallet withdrawals may take up to 72 business hours to be reflected in your bank account.
This delay is a result of the bank's processing times, which are outside of our control.
Should this timeframe be unsatisfactory, we recommend contacting your bank directly for further clarification regarding their clearing procedures.
Best,
The Payflex team
Kindly note that wallet withdrawals may take up to 72 business hours to be reflected in your bank account.
This delay is a result of the bank's processing times, which are outside of our control.
Should this timeframe be unsatisfactory, we recommend contacting your bank directly for further clarification regarding their clearing procedures.
Best,
The Payflex team
AJ
Amanda J's updateReviewer Update
08 Feb 2025, 09:15Your response is pathetic please do not treat me like a un educated customer my bank has nothing to do with this, when you do a transfer the bank is the receiving end. And besides when you make payments using pay flex there is no excuse about the bank, now when it is time for refunds you'll give this nonsense excuse. refund my money!!!!!!!!!!!!!!!!
AJ
Amanda J's update08 Feb 2025, 09:15
Reviewer Update
Your response is pathetic please do not treat me like a un educated customer my bank has nothing to do with this, when you do a transfer the bank is the receiving end. And besides when you make payments using pay flex there is no excuse about the bank, now when it is time for refunds you'll give this nonsense excuse. refund my money!!!!!!!!!!!!!!!!
payflex's replyOfficial
08 Feb 2025, 09:16payflex's reply08 Feb 2025, 09:16
Official
payflex's replyOfficial
08 Feb 2025, 09:22When a transaction is made to PayFlex, it is processed through your bank. Similarly, when a refund is initiated, the funds are returned via the banking network.
While PayFlex handles the transaction on our side, the bank is involved in the final stages of the transfer.
The time it takes for the bank to process and clear these funds can vary depending on their internal procedures and policies. As a result, it may take up to 72 business hours for the refund to reflect in your account, unfortunately this still stands.
We understand your frustrations and wish there was more we could do to fast track the process, however we can assure you that your refund is well on the way :)
Best,
The Payflex team
While PayFlex handles the transaction on our side, the bank is involved in the final stages of the transfer.
The time it takes for the bank to process and clear these funds can vary depending on their internal procedures and policies. As a result, it may take up to 72 business hours for the refund to reflect in your account, unfortunately this still stands.
We understand your frustrations and wish there was more we could do to fast track the process, however we can assure you that your refund is well on the way :)
Best,
The Payflex team
payflex's reply08 Feb 2025, 09:22
Official
When a transaction is made to PayFlex, it is processed through your bank. Similarly, when a refund is initiated, the funds are returned via the banking network.
While PayFlex handles the transaction on our side, the bank is involved in the final stages of the transfer.
The time it takes for the bank to process and clear these funds can vary depending on their internal procedures and policies. As a result, it may take up to 72 business hours for the refund to reflect in your account, unfortunately this still stands.
We understand your frustrations and wish there was more we could do to fast track the process, however we can assure you that your refund is well on the way :)
Best,
The Payflex team
While PayFlex handles the transaction on our side, the bank is involved in the final stages of the transfer.
The time it takes for the bank to process and clear these funds can vary depending on their internal procedures and policies. As a result, it may take up to 72 business hours for the refund to reflect in your account, unfortunately this still stands.
We understand your frustrations and wish there was more we could do to fast track the process, however we can assure you that your refund is well on the way :)
Best,
The Payflex team