Total lack of communication regarding wallet refund I recently actioned a refund

I recently actioned a refund from my wallet to my bank account. Due to a lack of clarity regarding processing times, I submitted three separate support requests seeking an update. I have received zero replies—not even an automated acknowledgment. This is unfortunately a recurring theme with their support team. It is deeply concerning that a platform handling financial transactions ignores customer inquiries entirely. If this is not resolved within the standard industry timeframe, I will have no choice but to escalate the matter to the Ombudsman.