1 reviews | Active since Dec 2021
They ***** money!!!!!
If I could give payflex a zero rating, I definitely would.
I bought on takealot through payflex and takealot cancelled my order due to a no stock from a supplier. Payflex claimed that they refunded my account and my money will reflect in my account in 10 days. It’s been way more than 10 days and there’s nothing in my account. I emailed their support only for them to tell me to check my bank statement. Why would I bother logging a query without checking my statement.
I then got told to send the bank statement only for them to tell me they processed the refund in a different card and I should check the cards I loaded.
The fact they don’t even want to do their job and check that the account number they claim to have processed the refund is incorrect is very disheartening. I regret using payflex. They are a bunch of ********. I want my money!
Thanks for your review. We also understand your frustration. But we do need to set the record straight.
We did try to call, but your number goes to voicemail.
Takealot processed the cancellation of your order on the 21 December. This is when the R4,948.00 which was your first installment you paid to Payflex was refunded to you. It was refunded back to your FNB Credit Card ending in 1809.
A refund of this value can take up to 10 business days to clear as advised by the support staff. So if we calculate the business days since the 21 December this will take us to 10 January 2023. That is because with all the weekends and public holiday over the Christmas and New Year the banks would only have processed on the working days.
The fact of the matter is that once we process the refund back to the banking system, then the banks rules kick in to when the funds will clear.
One last note. In most cases FNB credit the funds back to the original order date. So as of today, please log onto your internet banking and look from the 7th December to date for your refund.
Regards
The Payflex Team
Thanks for your review. We also understand your frustration. But we do need to set the record straight.
We did try to call, but your number goes to voicemail.
Takealot processed the cancellation of your order on the 21 December. This is when the R4,948.00 which was your first installment you paid to Payflex was refunded to you. It was refunded back to your FNB Credit Card ending in 1809.
A refund of this value can take up to 10 business days to clear as advised by the support staff. So if we calculate the business days since the 21 December this will take us to 10 January 2023. That is because with all the weekends and public holiday over the Christmas and New Year the banks would only have processed on the working days.
The fact of the matter is that once we process the refund back to the banking system, then the banks rules kick in to when the funds will clear.
One last note. In most cases FNB credit the funds back to the original order date. So as of today, please log onto your internet banking and look from the 7th December to date for your refund.
Regards
The Payflex Team