TA
Thabo A
1 reviews | Active since Oct 2023
20 Oct 2023, 18:28
They are very *****
I recently registered for a payflex account. It went through and I got R2000 credit .The following day I found out that my account was clashing with my partners. They informed me as they suspected *****ulent activity. I understood coz we used the same phone to register for payflex
Chris said we just need to individually do a verification process which we did Now all of a sudden my account remains bocked blocked because they say I've defaulted on a payment somewhere else
I have never defaulted on anything.. I went to check and there is no payment I've ever defaulted
Otherwise Don't recommend them
Helpful (0)
Replies (1)0
Replies (1)
payflex's replyOfficial
21 Oct 2023, 07:51Dear Thabo and or Clement and or Dineo
We have investigated and note that your review is not accurate and borders on being disingenuous.
Our team has done everything to assist you. The last support email sent to you the last one reads as follows:
"Dear Clement
We perform regular credit checks and the credit bureau has reported what seems to be some kind of default at another financial institution which has impacted your credit score.
So we will not be able to offer you a payment plan with Payflex at this time.
We are not able to see the details for privacy reasons.
Please can you contact the bureau on *** to enquire and clear the issue."
We cannot override anything in our system, especially based on the information sent from a credit bureau. A Hello Peter review will not change the facts or the system block.
Kindly note that section 4.3. of our terms and conditions (https://payflex.co.za/terms-conditions/) is very clear and reads as follows:
"We do not guarantee acceptance to the Pay-Later Service and reserve the right to decline your request for the Pay-Later Service at our sole discretion, even if you have previously used the Pay-Later Service and paid your instalments in full and on time for other transactions."
Regards
The Payflex Team
We have investigated and note that your review is not accurate and borders on being disingenuous.
Our team has done everything to assist you. The last support email sent to you the last one reads as follows:
"Dear Clement
We perform regular credit checks and the credit bureau has reported what seems to be some kind of default at another financial institution which has impacted your credit score.
So we will not be able to offer you a payment plan with Payflex at this time.
We are not able to see the details for privacy reasons.
Please can you contact the bureau on *** to enquire and clear the issue."
We cannot override anything in our system, especially based on the information sent from a credit bureau. A Hello Peter review will not change the facts or the system block.
Kindly note that section 4.3. of our terms and conditions (https://payflex.co.za/terms-conditions/) is very clear and reads as follows:
"We do not guarantee acceptance to the Pay-Later Service and reserve the right to decline your request for the Pay-Later Service at our sole discretion, even if you have previously used the Pay-Later Service and paid your instalments in full and on time for other transactions."
Regards
The Payflex Team
payflex's reply21 Oct 2023, 07:51
Official
Dear Thabo and or Clement and or Dineo
We have investigated and note that your review is not accurate and borders on being disingenuous.
Our team has done everything to assist you. The last support email sent to you the last one reads as follows:
"Dear Clement
We perform regular credit checks and the credit bureau has reported what seems to be some kind of default at another financial institution which has impacted your credit score.
So we will not be able to offer you a payment plan with Payflex at this time.
We are not able to see the details for privacy reasons.
Please can you contact the bureau on *** to enquire and clear the issue."
We cannot override anything in our system, especially based on the information sent from a credit bureau. A Hello Peter review will not change the facts or the system block.
Kindly note that section 4.3. of our terms and conditions (https://payflex.co.za/terms-conditions/) is very clear and reads as follows:
"We do not guarantee acceptance to the Pay-Later Service and reserve the right to decline your request for the Pay-Later Service at our sole discretion, even if you have previously used the Pay-Later Service and paid your instalments in full and on time for other transactions."
Regards
The Payflex Team
We have investigated and note that your review is not accurate and borders on being disingenuous.
Our team has done everything to assist you. The last support email sent to you the last one reads as follows:
"Dear Clement
We perform regular credit checks and the credit bureau has reported what seems to be some kind of default at another financial institution which has impacted your credit score.
So we will not be able to offer you a payment plan with Payflex at this time.
We are not able to see the details for privacy reasons.
Please can you contact the bureau on *** to enquire and clear the issue."
We cannot override anything in our system, especially based on the information sent from a credit bureau. A Hello Peter review will not change the facts or the system block.
Kindly note that section 4.3. of our terms and conditions (https://payflex.co.za/terms-conditions/) is very clear and reads as follows:
"We do not guarantee acceptance to the Pay-Later Service and reserve the right to decline your request for the Pay-Later Service at our sole discretion, even if you have previously used the Pay-Later Service and paid your instalments in full and on time for other transactions."
Regards
The Payflex Team