Their service is the best but I got ****** and I didn't have any access to internet and my banking app to make payment and I didn't even know my next payments date to go to the store

Their service is the best but I got ****** and I didn't have any access to internet and my banking app to make payment and I didn't even know my next payments date to go to the store. I ended up being behind and my account is blocked I wrote them an email requesting to atleast unblock mf account I will make sure to write my paydates on the paper