Thank you Kutlwano - Great service

After not getting proper assistance with my refund from Loago who does not read emails properly or ask for clarity and ended up ignoring my requests for assistance outright, Kutlwano was able to assist me with an issue I've had from the 13th of September quickly and proficiently. I had to find a way to get another agent to assist me - Loago did not bother to escalate my issue - he/she just stopped responding. My request number was 540078.