Terrible Verification Loop and Zero Customer Support — Ticket Ignored

I am extremely frustrated with the automated system and non-existent customer service at Payflex. I am trying to complete my profile verification using my legally valid South African green ID book because their automated system cannot process older ID books. It forces you into an endless verification loop. Following their guidelines for a manual workaround, I opened a support ticket last week Thursday. I went above and beyond by submitting a clear selfie holding my green ID book right next to my face, including a handwritten note with the date. Since then, I get an email to say my ticket is closed & me thinking okay cool maybe its all sorted but no still nothing. To make matters worse, they have sent a another email for me to do the whole process all over again plus their advertised contact number ***) is completely non-operational and does not work. When I reached out to them on Facebook Messenger for assistance, their social media team completely deflected the issue, offering no actual help and simply telling me to log another ticket on the website. Their automated system is broken for green ID holders, their support lines are dead, and their tickets are ignored. If you use a green ID book, avoid Payflex entirely—you will just end up stuck in a customer service black hole while trying to make a purchase. I am sure somebody in management could have though to introduce this verification process with the smart card ID once the green barcode ID books were phased out Ticket Reference Number: 860964