JK
James K
1 reviews | Active since Aug 2016
07 Jan 2025, 17:21
terrible terrible
Please don’t sign up for payflex they are terrible and ******** .As mentioned before I paid my stuff on time and if I didn’t transfer funds in time I get a reminder from them and I would do so immediately however they messe things up when orders wasn’t cancelled and they keep on deducting money and want to charge me R85 late payment whilst I have money in the wallet which they are not releasing because I owe but they made the mess I am regretful I chose payflex as this will impact my credit record
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payflex's replyOfficial
08 Jan 2025, 15:12Hello James
Thank you for reaching out to us. Please note that Payflex is not responsible for processing refunds or cancellations, as this responsibility lies with the merchant.
Once the merchant has processed your refund or cancellation, your payment plan will automatically be adjusted, or any amount due to you will be refunded to your Payflex wallet. You can then withdraw these funds to your bank account at any time.
Kindly note that we do not access customer wallets to allocate funds towards other orders, as was previously explained by our customer service representative.
We sincerely apologize for any inconvenience you’ve experienced. Should you require further assistance, please respond via email, and a representative will be happy to assist you.
Best,
The Payflex team
Thank you for reaching out to us. Please note that Payflex is not responsible for processing refunds or cancellations, as this responsibility lies with the merchant.
Once the merchant has processed your refund or cancellation, your payment plan will automatically be adjusted, or any amount due to you will be refunded to your Payflex wallet. You can then withdraw these funds to your bank account at any time.
Kindly note that we do not access customer wallets to allocate funds towards other orders, as was previously explained by our customer service representative.
We sincerely apologize for any inconvenience you’ve experienced. Should you require further assistance, please respond via email, and a representative will be happy to assist you.
Best,
The Payflex team
payflex's reply08 Jan 2025, 15:12
Official
Hello James
Thank you for reaching out to us. Please note that Payflex is not responsible for processing refunds or cancellations, as this responsibility lies with the merchant.
Once the merchant has processed your refund or cancellation, your payment plan will automatically be adjusted, or any amount due to you will be refunded to your Payflex wallet. You can then withdraw these funds to your bank account at any time.
Kindly note that we do not access customer wallets to allocate funds towards other orders, as was previously explained by our customer service representative.
We sincerely apologize for any inconvenience you’ve experienced. Should you require further assistance, please respond via email, and a representative will be happy to assist you.
Best,
The Payflex team
Thank you for reaching out to us. Please note that Payflex is not responsible for processing refunds or cancellations, as this responsibility lies with the merchant.
Once the merchant has processed your refund or cancellation, your payment plan will automatically be adjusted, or any amount due to you will be refunded to your Payflex wallet. You can then withdraw these funds to your bank account at any time.
Kindly note that we do not access customer wallets to allocate funds towards other orders, as was previously explained by our customer service representative.
We sincerely apologize for any inconvenience you’ve experienced. Should you require further assistance, please respond via email, and a representative will be happy to assist you.
Best,
The Payflex team