Terrible Service - Still Waiting for My Refund After 17 Days!

I made a payment to this company 17 days ago, and I am still waiting for my money to be refunded. Despite giving them more than enough time to investigate, they keep making empty promises and excuses instead of resolving the issue.

It is shocking how little they respect their customers — they are quick to take your money but drag their feet when it comes to paying it back. I have now escalated this matter to the Ombud and the NCR and will be opening a formal case against them.

I strongly urge anyone considering using this company to think twice. If this is how they handle simple transactions, I can only imagine how bad things get when there are bigger issues.

Do yourself a favour and take your business elsewhere — you’ll save yourself time, money, and unnecessary frustration.