Terrible service from Payflex

Hi

I bought a product using Payflex on Sunday, 26 July 2025. Payflex deducted the 1st instalment from my bank account but Makro says they didn’t receive the payment.

I have requested proof of payment from Payflex’s communication channels, via email and WhatsApp channels but the simply they ignore my communication.

Also tried the landline but get disconnected before an operator answers.

Paid but still without the product after a week.

Really unhappy with this service.

Regards