Terrible Service

I registered with payflex and noticed when I tried making a purchase that my email address was incorrect which resulted in my account being blocked, I therefore tried calling the call center and their line is always busy with no agents available to answer calls, I therefore sent an email which Ethan attended to and sent a link to verify myself after the verification process was done I sent an email to confirm that all is clear till to date I haven't heard anything from Ethan, I did follow up emails with no joy getting any assistance, can someone who is willing to assist attend to this urgently otherwise we can deactivate the account and forget we ever crossed paths.