Terrible Customer Service – No Response from Payflex

I am shocked at the lack of customer service from Payflex. On Monday, 11 August, I emailed to report that an order I placed on Takealot was cancelled. I requested a refund for the amount already taken and asked Payflex to update the order status on my account and in the app.

I received no response for three days, so I followed up with another email. It has now been over a week and I still have not received any meaningful reply. The only communication I’ve had from Payflex is a generic automated payment reminder, which is insulting considering that the order in question was cancelled.

This is not just poor service—it is unacceptable customer care. A company that handles people’s money cannot ignore refund requests and leave customers in the dark. Due to Payflex’s inaction, I have had no choice but to block my card. No further payments for the cancelled order—or any other outstanding orders—will go through until this is resolved.

I expect urgent action: a refund confirmation, an update to my account status, and written assurance that I will not be penalized for refusing to pay for a cancelled order.

Payflex’s poor customer service, lack of communication, and failure to resolve issues is unacceptable, and I will not hesitate to escalate this further if necessary.