HB
Hein B
1 reviews | Active since Feb 2025
26 Feb 2025, 09:58
Terrible customer service
I have not had any feedback from payflex on my account, I created my account couldn't make a purchase, I queried it with no response at all from anyone at payflex, called the company no answer due to high call volumea. Whatsapp chat is systematic no personal assistance, no response from customer care on mails,
This is an absolute discrace for customer service that I have ever experienced. I have not even made any purchases, I have 3 other friends that have the same issues and their account is up to date and they also experience bad/terrible customer service.
Helpful (0)
Replies (7)0
Replies (7)
payflex's replyOfficial
26 Feb 2025, 10:32Hi Hein
Terrible customer service is Terrible.
We have a 72 hour backlog.
Hang in there - We will be with you as soon as possible.
Regards
The Payflex Team
Terrible customer service is Terrible.
We have a 72 hour backlog.
Hang in there - We will be with you as soon as possible.
Regards
The Payflex Team
payflex's reply26 Feb 2025, 10:32
Official
Hi Hein
Terrible customer service is Terrible.
We have a 72 hour backlog.
Hang in there - We will be with you as soon as possible.
Regards
The Payflex Team
Terrible customer service is Terrible.
We have a 72 hour backlog.
Hang in there - We will be with you as soon as possible.
Regards
The Payflex Team
HB
Hein B's updateReviewer Update
26 Feb 2025, 11:31And this is the type of response you get, and yes terrible is terrible and bad as well,regardless of the urgency on the customer side.
HB
Hein B's update26 Feb 2025, 11:31
Reviewer Update
And this is the type of response you get, and yes terrible is terrible and bad as well,regardless of the urgency on the customer side.
payflex's replyOfficial
26 Feb 2025, 11:35We apologise for the terrible customer service on our free service to customers.
We will get to you as soon as we can.
Regards
The Payflex Team
We will get to you as soon as we can.
Regards
The Payflex Team
payflex's reply26 Feb 2025, 11:35
Official
We apologise for the terrible customer service on our free service to customers.
We will get to you as soon as we can.
Regards
The Payflex Team
We will get to you as soon as we can.
Regards
The Payflex Team
HB
Hein B's updateReviewer Update
26 Feb 2025, 12:04Bad service with sarcasm in the mix as well, and you trying justify the bad service by saying it's free, world class joke.
HB
Hein B's update26 Feb 2025, 12:04
Reviewer Update
Bad service with sarcasm in the mix as well, and you trying justify the bad service by saying it's free, world class joke.
payflex's replyOfficial
26 Feb 2025, 12:15payflex's reply26 Feb 2025, 12:15
Official
HB
Hein B's updateReviewer Update
26 Feb 2025, 12:16Thanks for the no comment will direct my frustration to Chris Olsen. Thanks.
HB
Hein B's update26 Feb 2025, 12:16
Reviewer Update
Thanks for the no comment will direct my frustration to Chris Olsen. Thanks.
payflex's replyOfficial
26 Feb 2025, 14:07payflex's reply26 Feb 2025, 14:07
Official