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Nokuthula R
1 reviews | Active since Mar 2020
27 Sept 2024, 09:45
Terrible customer service
I’ve been trying to call your landline *** with no luck, I’ve sent an email still no reply! The Chatbot is not very helpful either
My Account credit is 0 and account status says that I am in arrears and I have no access to my PayFlex account to make purchases. App says that I missed payment on an order but how is that possible when I made payment on the due date (25 Sept 2024). My bank account shows that the order amount was paid to PayFlex on 25 Sept 2024! How is my payment defaulted when I made payment on the due date??
Attempts to get hold of anyone to help me are futile!
Helpful (0)
Replies (5)0
Replies (5)
payflex's replyOfficial
27 Sept 2024, 10:00payflex's reply27 Sept 2024, 10:00
Official
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Nokuthula R's updateReviewer Update
27 Sept 2024, 10:20Your Reply is blank...
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Nokuthula R's update27 Sept 2024, 10:20
Reviewer Update
Your Reply is blank...
payflex's replyOfficial
27 Sept 2024, 15:12Oh no, it seems we didn’t quite hit the mark this time! Thank you for your review.
We sincerely apologize for the delay in our response; we're currently experiencing an influx of calls and emails.
Please know that our agents are working diligently to tackle all inquiries as quickly as possible.
You’ll be attended to by the next available agent, and we truly appreciate your patience during this busy time.
Thank you for your understanding!
Best,
The Payflex team
We sincerely apologize for the delay in our response; we're currently experiencing an influx of calls and emails.
Please know that our agents are working diligently to tackle all inquiries as quickly as possible.
You’ll be attended to by the next available agent, and we truly appreciate your patience during this busy time.
Thank you for your understanding!
Best,
The Payflex team
payflex's reply27 Sept 2024, 15:12
Official
Oh no, it seems we didn’t quite hit the mark this time! Thank you for your review.
We sincerely apologize for the delay in our response; we're currently experiencing an influx of calls and emails.
Please know that our agents are working diligently to tackle all inquiries as quickly as possible.
You’ll be attended to by the next available agent, and we truly appreciate your patience during this busy time.
Thank you for your understanding!
Best,
The Payflex team
We sincerely apologize for the delay in our response; we're currently experiencing an influx of calls and emails.
Please know that our agents are working diligently to tackle all inquiries as quickly as possible.
You’ll be attended to by the next available agent, and we truly appreciate your patience during this busy time.
Thank you for your understanding!
Best,
The Payflex team
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Nokuthula R's updateReviewer Update
29 Sept 2024, 19:19The issue was sorted. Thank you.
NR
Nokuthula R's update29 Sept 2024, 19:19
Reviewer Update
The issue was sorted. Thank you.
payflex's replyOfficial
29 Sept 2024, 19:46Hello Nokuthula
Thank you for your confirmation.
Please let us know if there is anything else we can assist you with.
Best,
The Payflex team
Thank you for your confirmation.
Please let us know if there is anything else we can assist you with.
Best,
The Payflex team
payflex's reply29 Sept 2024, 19:46
Official
Hello Nokuthula
Thank you for your confirmation.
Please let us know if there is anything else we can assist you with.
Best,
The Payflex team
Thank you for your confirmation.
Please let us know if there is anything else we can assist you with.
Best,
The Payflex team