VT
Vuyo T
1 reviews | Active since Mar 2025
05 Mar 2025, 19:56
Support team
So frustrated by payflex. The system won’t let me make payments and they sent a msg saying they failed to debit my account on the day they were supposed to. Now I am having late payment penalties accumulating and I feel ****med. I have sent numerous emails but I have not gotten the help I need. The payments keep failing still. NB the problem is definitely NOT insufficient funds😡
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payflex's replyOfficial
06 Mar 2025, 08:13Why have you not made payment manually on the customer portal at https://customer.payflex.co.za/login as per the emails we sent you when your bank declined our debit request.
You can add a new card there or pay via EFT - There are so many options available, so there is no excuse not to pay by yourself.
We cannot help if the bank keeps declining the debit requests - You need to contact your bank as they are blocking the debits - You can have R1 million in your account, but if the bank decline's our request there is nothing Payflex can do.
Shifting the blame on Payflex is not fair.
We have given our customer all the tools to make the payments themselves.
Regards
The Payflex Team
You can add a new card there or pay via EFT - There are so many options available, so there is no excuse not to pay by yourself.
We cannot help if the bank keeps declining the debit requests - You need to contact your bank as they are blocking the debits - You can have R1 million in your account, but if the bank decline's our request there is nothing Payflex can do.
Shifting the blame on Payflex is not fair.
We have given our customer all the tools to make the payments themselves.
Regards
The Payflex Team
payflex's reply06 Mar 2025, 08:13
Official
Why have you not made payment manually on the customer portal at https://customer.payflex.co.za/login as per the emails we sent you when your bank declined our debit request.
You can add a new card there or pay via EFT - There are so many options available, so there is no excuse not to pay by yourself.
We cannot help if the bank keeps declining the debit requests - You need to contact your bank as they are blocking the debits - You can have R1 million in your account, but if the bank decline's our request there is nothing Payflex can do.
Shifting the blame on Payflex is not fair.
We have given our customer all the tools to make the payments themselves.
Regards
The Payflex Team
You can add a new card there or pay via EFT - There are so many options available, so there is no excuse not to pay by yourself.
We cannot help if the bank keeps declining the debit requests - You need to contact your bank as they are blocking the debits - You can have R1 million in your account, but if the bank decline's our request there is nothing Payflex can do.
Shifting the blame on Payflex is not fair.
We have given our customer all the tools to make the payments themselves.
Regards
The Payflex Team