Stuck in the middle without support

I am extremely disappointed with the service I received from Payflex and Supa Quick Tyre Experts Witbank.

I placed an order on 14/03/2026 (Order #***) using Payflex as the payment method for services at Supa Quick Witbank. However, the service I paid for was never rendered.

When I followed up with Payflex, I was told they cannot assist or reverse the transaction until Supa Quick cancels the order on their side. On the other hand, Supa Quick claims they never received the order at all. This has left me stuck in the middle, with both parties shifting responsibility and no one taking ownership of the issue.

The last communication I received from Payflex regarding this matter was on 20/03/2026, and since then I have had no updates, no resolution, and no meaningful support. Despite multiple attempts to follow up, I am still being held responsible for a payment on a service that was never delivered.

This level of service is completely unacceptable. Customers should not be expected to chase between two companies just to resolve a straightforward issue like a missing or unfulfilled order.

I am now out of pocket with nothing to show for it, and the lack of communication and accountability from both Payflex and Supa Quick Witbank has been incredibly frustrating.

I strongly urge others to be cautious when using Payflex for services, especially where coordination between businesses is required, as my experience has been a complete failure from start.