JH
James H

1 reviews | Active since Jan 2019

16 Oct 2024, 14:56

STAY AWAY - If something goes wrong, you are stuffed. No one can help it seems 🤷

I can't rate 0 stars, so 1 it is.

Long story short, for 2 months now support has been unable to do a simple thing...

CHANGE MY CELL NUMBER.

For context, I signed up with an incorrect cell number (swapped the last 2 digits basically)...

What this means is that I cannot sign in. I cannot activate my account.

When I try do a password reset, guess what happens.

It asks you for your email, great, but then sends the OTP for your password reset to the registered cell number...

In my case, that is wrong, and I can never reset my password and actually login, to actually be able to use Payflex.

Now, contacting support has been... Interesting.

You cannot phone them, an automated response plays basically saying you should try the online chat bot as its soo great, all that online chat bot does is say you need to email support.

Then the automated response ends off by saying, if you can't chat online, just drop support an email.

So now, I go on FaceBook to try message them on there, hoping I would be able to talk to a human being who could understand the urgency of the situation, no. Same thing, even though I'm talking to a person, they just repeatedly send an automated response of "email support" basically...

0
Replies (7)
JH
James H's update17 Oct 2024, 14:39
Reviewer Update
Just for context, Thabang has been the one "helping" but not actually helping...

Before it was Ngobile, now Thabang... Seems they dont actually have support members? Seems there's only "one" which might just be an automated bot?
payflex
payflex's reply17 Oct 2024, 15:09
Official
   
JH
James H's update17 Oct 2024, 15:12
Reviewer Update
payflex's reply is a nothing... literally " "

for anyone else? this is what dealing with their support looks like...
JH
James H's update17 Oct 2024, 15:12
Reviewer Update
image.png 9.4 KB
payflex
payflex's reply18 Oct 2024, 11:46
Official
Thank you for your review. We apologize for the delay in our response, as we are currently experiencing an influx of calls and emails. 

Please rest assured that our agents are working diligently to address all inquiries as quickly as possible.
You will be attended to by the next available agent, and we appreciate your patience during this busy time.

Thank you for your understanding!

Best,
The Payflex team
JH
James H's update18 Oct 2024, 11:57
Reviewer Update
Don't bother... Once I mentioned bringing in the National Credit Regulator, Consumer Goods and Services Ombud as well as the Information Regulator, then Daniel quickly took over whatever Thabang was trying to do/not do.

Now that I can login to my Payflex account, and not having other people get my OTP's, now I can rest assured.

Will I ever think about using Payflex? (Now that I actually can?)
No, absolutely not...
payflex
payflex's reply18 Oct 2024, 13:07
Official
Thank you for your feedback.

Best,
The Payflex team