1 reviews | Active since Jan 2019
STAY AWAY - If something goes wrong, you are stuffed. No one can help it seems 🤷
I can't rate 0 stars, so 1 it is.
Long story short, for 2 months now support has been unable to do a simple thing...
CHANGE MY CELL NUMBER.
For context, I signed up with an incorrect cell number (swapped the last 2 digits basically)...
What this means is that I cannot sign in. I cannot activate my account.
When I try do a password reset, guess what happens.
It asks you for your email, great, but then sends the OTP for your password reset to the registered cell number...
In my case, that is wrong, and I can never reset my password and actually login, to actually be able to use Payflex.
Now, contacting support has been... Interesting.
You cannot phone them, an automated response plays basically saying you should try the online chat bot as its soo great, all that online chat bot does is say you need to email support.
Then the automated response ends off by saying, if you can't chat online, just drop support an email.
So now, I go on FaceBook to try message them on there, hoping I would be able to talk to a human being who could understand the urgency of the situation, no. Same thing, even though I'm talking to a person, they just repeatedly send an automated response of "email support" basically...
Before it was Ngobile, now Thabang... Seems they dont actually have support members? Seems there's only "one" which might just be an automated bot?
Before it was Ngobile, now Thabang... Seems they dont actually have support members? Seems there's only "one" which might just be an automated bot?
for anyone else? this is what dealing with their support looks like...
for anyone else? this is what dealing with their support looks like...
Please rest assured that our agents are working diligently to address all inquiries as quickly as possible.
You will be attended to by the next available agent, and we appreciate your patience during this busy time.
Thank you for your understanding!
Best,
The Payflex team
Please rest assured that our agents are working diligently to address all inquiries as quickly as possible.
You will be attended to by the next available agent, and we appreciate your patience during this busy time.
Thank you for your understanding!
Best,
The Payflex team
Now that I can login to my Payflex account, and not having other people get my OTP's, now I can rest assured.
Will I ever think about using Payflex? (Now that I actually can?)
No, absolutely not...
Now that I can login to my Payflex account, and not having other people get my OTP's, now I can rest assured.
Will I ever think about using Payflex? (Now that I actually can?)
No, absolutely not...
Best,
The Payflex team
Best,
The Payflex team
