SERIOUS COMPLAINT: PAYFLEX ACCOUNT & WALLET REFUND ISSUE

I am extremely disappointed with the service I have received from Payflex regarding my refund from Takealot. The refund was issued correctly on their side, but because I used Payflex for the payment, the funds were returned to my Payflex wallet instead of my bank account.

For almost a month now I have been trying to transfer the money from my wallet, but every attempt fails with the error message: “ID number does not match the bank account.” I have triple-checked my details — they match perfectly. There is nothing incorrect on my side.

I was assisted by Michelle Molefe and Ketty Buso, both of whom assured me that the matter would be escalated to the “technical team.” However, nothing was ever done, and I received no follow-up communication at all. Every update has only happened because I contacted Payflex first.

The advice I was repeatedly given was to “try again,” even though the issue had not been fixed — and of course it failed again. I was also told to “use my second bank account,” despite the fact that I clearly stated I only have one bank account. This crucial information was ignored.

It has now been nearly a month with no resolution, no feedback, and no accountability from Payflex. I urgently need these funds, and the lack of assistance has caused major frustration. It is extremely concerning that a financial service provider can handle a simple refund issue with such disregard and poor communication. I urge everyone to NEVER consider payflex as an option for payments plans.

I expect this matter to be treated seriously and resolved immediately.