"Selfie Flex"

I've used Payflex regularly for years and have never had an issue, but I'm now unable to get past the compulsory selfie verification. Support has advised me that the selfie verification will not work unless I have a Smart ID card. I have a valid South African green barcoded ID book, which remains a legally valid form of identification. I understand that Payflex may have its own identity-verification requirements, but if your verification system cannot process a legally valid South African ID book, there should be an alternative verification method available. It's particularly frustrating to be prevented from using a service I've previously used successfully because of a limitation in the verification system. Payflex should either support verification using valid existing forms of identification or provide customers with a manual/alternative verification process.

Otherwise, perhaps “Smart ID Flex” would be a more accurate name.