Refusing to help me!!!

I need to change my phone number. Despite multiple emails and providing screenshots as requested, my issue remains unresolved. My primary concern is that I no longer have access to the mobile number linked to my account, which prevents me from receiving OTPs. As a result, I am unable to access or use the credit balance in my Payflex wallet. The only response I have received is that I must apply for a new ID at Home Affairs. This “solution” is both unreasonable and impractical, as it effectively places the responsibility on me to undergo a lengthy process in order to access my own funds. I believe this is not an acceptable resolution for a financial services provider. I have requested a call from someone in a position of authority to address this matter, but this has also not been actioned. I find the level of service deeply disappointing, and I am left with no alternative but to escalate further. I kindly request the following: Immediate intervention from a supervisor or manager. A clear and practical resolution that allows me to access my Payflex account and credit balance without being forced to wait for a new ID card. I trust that this will receive the urgent attention it deserves. Should I not receive a satisfactory response, I will have no choice but to escalate the matter further with The National Credit Regulator, Consumer, Services Ombud as well as the Information Regulator.