Refusal of card removal

Hello Tshego 

Thank you for reaching out to us, and we appreciate your feedback. Unfortunately, a Hellopeter review will not result in changes being made to another person’s Payflex account.

If you were unaware that your partner had loaded their card onto your profile, we consider this a serious case of potential *****. In this situation, we strongly recommend contacting your bank immediately to have the card blocked. 

Please note, this in no way reflects on Payflex, as we have explicitly stated in our terms of use that the sharing of personal details, including bank cards, is not permitted due to the complex nature of our services.

Alternatively, we would be happy to assist the account holder with the card removal, provided they contact us directly.

Thank you for understanding and happy holidays!

Best,
Payflex