Refund/system

I am extremely annoyed with the service that Payflex provides to their customers, I’ve been following up on a query that seems so complex for payflex to resolve!

I logged an SR on email when I had issues with my refund on the 9th of September, for a steve madden order and requested for payflex to load the funds to my bank account manually since it was failing on my side. I had to call in a million times and I was advised of different SLA’s by the consultants! The browser shows that it would take atleast 2-3 days for funds to be allocated. Did the agent not tell me it will take 10 days, then someone else verifies 24 hours ? Why they all singing a different song as one entity ? Moving on, I called in on the 10th and the agent asked me to stay on the line then hang up on me! How cute! My refund is now hanging within payflex accounts without any help!

A second refund was done to my name by takealot for a different order for an amount of 97.25 but guess how much payflex loads on my wallet ? A WHOLE R7.25, I called in again on the 12 and the agent advised that it was a return fee, a RETURN FEE when takealot issued the full refund back to my payflex account ? THE WORST COMPANY TO EVER DEAL WITH!