Refund issue that has not been resolved

On the 16/07/2025 I was doing the payment and the transaction went through twice. I contacted the bank, they provided me with proof of payment and told me to contact payflex, which I did and they asked me to sent proof of account. I did sent it on the 05th of August 2025, no response. I sent it again on the 16th of August still no response. Today I tried again to sent the email and I recieved a response to say “my issue has been resolved”.How when I did not receive any communication or the refund as the issue to be resolved, I need to be refunded.

This is so unprofessional. I am still waiting for my refund and they not responding.