Refund discrepancy

I'm writing to express my disappointment with a refund issue for my recent order. Despite providing all necessary documentation, I've experienced delays and discrepancies.

Order Details: - Amount Paid: R979.36 (2 x R489.68) - Refund Received: R779.36 - Outstanding Amount: R200

I've been trying to get a response, but unfortunately, I've been met with silence.