Refund and poorest customer service from the wig factory

I ordered a wig, curling iron and a hair care product around August 2025, of which I only received the wig. I called them to make follow up and the agent I spoke to told me that the courier personnel said it was leaking they had to remove it. Assured me that they will replace it when I make another order, so I should remind them.

In November 2025 I made another order for 2 wigs and other 3 items and reminded them of the previous hair care product. I received only the items that I have ordered and the hair care product was not included.

When I open the wigs I was not satisfied with one. I called them to ask them about the missing hair care product and how do I make a return if I am not satisfied with a product. They sent me from pillar to post for about 3 weeks. Finally they gave me someone to talk to and he said I Paxi it. I did by the 30th of December 2025 and I sent them the coordinates to collect it.

I thought they were still processing the refund, only to realize that the parcel was not collect when I received a message from PEP that it was final day of collection. I called them, I spoke to Justin and he started interviewing me from scratch. I need my refund please Thewigfactory.co.za-shop34181 They are supported by @payflex