Refund

Money deducted from my account on purchasing from Steve Madden, did not get a confirmation invoice from Steve Madden and when logging in again in payflex’s account did not see the payment. I purchased again from 3months to 2weeks option and it went through and got the invoices and also showing on my payflex. I have send my bank statement and it shows the amount deducted but still they can not assist me.