Poor service and unfair treatment

I have had a bad service experience with Payflex. I have queried the R250 late payment penalty, which arose due to affordability challenges. I attempted to understand the logic of imposing an additional R250 penalty within just 7 days of the initial amount not being paid. My concern was simple: how is it reasonable to expect someone who could not afford R215 to suddenly afford an extra R250?

Unfortunately, my concerns were not meaningfully addressed. I received repeated responses referring only to the terms and conditions, without any attempt to engage with or understand my situation. The responses felt automated and dismissive, with no indication that my query was genuinely considered.