Poor service

On the 10th January 2025 I registered on payflex and was approved, I then went online trying to purchase something and when I tried to pay using payflex a screen pop up said my account was blocked.I sent an email to payflex support and Kennedy rep**** and said they suspected ***** hence my account was blocked he then sent me a link to follow which I did and still my account was not unblocked, I tried again to make a purchase on the 15th January and still my profile has not been unblocked, I sent another email to support at payflex and Anna rep**** with the same message as Kennedy I followed the link again and still nothing was done. Payflex service is terrible I am so disappointed with their poor service