Poor service

I have been using this payment option and worked well and fine but now i have logged a ***** through my bank and they managed to refund the first 2 payments and my band advised me I log a request to request a reversal of the 3rd payment and a request for the 4th payment to be stopped.

I logged a request with payflex on the 4th August and I am still waiting for someone to respond. The 1st payment date: 7 July 2nd Payment: 21 July 3rd Payment: 4 August 4th and last payment: 18 August.

on the 8th i was debited and on the 18th. so in total i was debited 5 payments instead of 4.

Please refund me the 3 payments and please respond to me.

Their telephone line doesnt ring or it sometimes ring but no one picks up.