Poor Customer Service After *****ulent Activity

On 3 November 2025, I received an email from Payflex indicating that I made a purchase at Takealot (#***) for R12,099. The email showed that the first card payment of R3,864.00 was processed, leaving three outstanding payments of R2,745.00 each. When I checked my account, I found that my card had been removed and replaced with a card belonging to K Hlalele. I immediately tried to contact Payflex through their portal and received notifications that they would respond within 72 hours. It has been several days, and even today, I have not received any feedback from Payflex Support. These transactions were never initiated by me. On 17 November, Payflex attempted to deduct money from my bank card, which bounced due to insufficient funds. If there had been enough funds, I would have paid for a transaction I did not authorize. I have been using Payflex since 2022 and have never experienced such an issue before. I requested that Payflex investigate this matter and check if there has been an account mix-up in their system. To date, there has been no communication from their side. Their customer support is extremely poor, and they show no concern for their customers.