Poor assistance Xolani
I emailed payflex to find out why my clients cannot use this method of payment as it shows active on my business profile.
Xolani from support@payflex sent me the procedure to delete the app and reinstall it but he did not understand my request. The instructions said if there's still an error after using the payment options to contact them. I told him I'm getting an error message and then here's the ridiculous part. He emails from support@payflex and tells me to email support@payflex. After I lose my patience he a lady calls me. She then hands the phone to him and he tells me they will escalate it. He calls me back to ask what merchant I am. He said ok they are just checking what's the issue. Today is the next day. I emailed Xolani and his response, firstly spells my name wrong and says I'm not a merchant under payflex so they cannot help me. No application process no letting me know nothing and calls me Monica when my name is Monique. I'm appalled at this service.
We are not able to find a query on our system from the email you have used on Hello Peter.
From what we have gathered though, there was a misunderstanding from our agent as to what you were trying to do. In this case, you were trying to sign-up as a merchant. Xolani incorrectly misunderstood that you were trying to sign-up as a customer.
To sign up as a Merchant there is a dedicated section on the Payflex website at https://payflex.co.za/for-merchants/.
Just downloading the plugin via Shopify is only part of the process.
There is still engagement to be done with a salesperson and the submission of supporting documents via a Due Diligence Process.
Kindly note that there is no guarantee that a merchant application will be accepted.
Regards
The Payflex Team
Best regards,
We are not able to find a query on our system from the email you have used on Hello Peter.
From what we have gathered though, there was a misunderstanding from our agent as to what you were trying to do. In this case, you were trying to sign-up as a merchant. Xolani incorrectly misunderstood that you were trying to sign-up as a customer.
To sign up as a Merchant there is a dedicated section on the Payflex website at https://payflex.co.za/for-merchants/.
Just downloading the plugin via Shopify is only part of the process.
There is still engagement to be done with a salesperson and the submission of supporting documents via a Due Diligence Process.
Kindly note that there is no guarantee that a merchant application will be accepted.
Regards
The Payflex Team
Best regards,