nM
nico M
1 reviews | Active since Dec 2019
25 Oct 2022, 21:38
playflex ****
i can only hope that you will believe me when i say stay away from these ******** please take the time to read the reviews i did not and now they are *****ing my money returned a fellow ******** takealot item and their partner in crime takealot refunded them but i still did not get my money back
Helpful (0)
Replies (3)0
Replies (3)
payflex's replyOfficial
28 Oct 2022, 14:48Hi Nico
We have been trying our utmost to contact you without success. Your review is very unfortunate and inaccurate.
The facts now have to be posted in response to your review to show that Payflex and Takealot have not done anything wrong.
Your money has been refunded for the installments you made to Payflex.
We highlight below the facts and provide the evidence to prove that Payflex and Takealot are not at fault and that you have been refunded.
Please see below the order and refund calculation.
Value of Original Order R1 604,00 (This value of products that Takealot shipped to the customer) Order placed 08 October 2022
Value of Original Payment Plan R1 604,00 (This is the value of the payment plan to be paid back to Payflex)
Value of Return / Cancellation R1 599,00 (The products given back or cancelled by Takealot and processed by them on 22 Oct 2022)
New Order Value R 5,00 (The products kept by client or fee charged by Takealot) i.e. Value of Original Order less Value of Return
New Value of Payment Plan R 5,00 (The new payment plan value)
Less Payment made to date R 802,00 (R401.00 paid on 08 Oct 2022 and R401.00 paid on 22 Oct 2022)
Net Position -R 797,00 Nett Position (Negative denotes refund / Positive value means still payable on plan)
The refund of R797.00 was refunded back to your ABSA Debit card in 2 parts as indicated below from our bank account.
As can be seen, Payflex and Takealot have done what was required and you have been refunded.
We do trust this helps to explain.
We have been trying our utmost to contact you without success. Your review is very unfortunate and inaccurate.
The facts now have to be posted in response to your review to show that Payflex and Takealot have not done anything wrong.
Your money has been refunded for the installments you made to Payflex.
We highlight below the facts and provide the evidence to prove that Payflex and Takealot are not at fault and that you have been refunded.
Please see below the order and refund calculation.
Value of Original Order R1 604,00 (This value of products that Takealot shipped to the customer) Order placed 08 October 2022
Value of Original Payment Plan R1 604,00 (This is the value of the payment plan to be paid back to Payflex)
Value of Return / Cancellation R1 599,00 (The products given back or cancelled by Takealot and processed by them on 22 Oct 2022)
New Order Value R 5,00 (The products kept by client or fee charged by Takealot) i.e. Value of Original Order less Value of Return
New Value of Payment Plan R 5,00 (The new payment plan value)
Less Payment made to date R 802,00 (R401.00 paid on 08 Oct 2022 and R401.00 paid on 22 Oct 2022)
Net Position -R 797,00 Nett Position (Negative denotes refund / Positive value means still payable on plan)
The refund of R797.00 was refunded back to your ABSA Debit card in 2 parts as indicated below from our bank account.
As can be seen, Payflex and Takealot have done what was required and you have been refunded.
We do trust this helps to explain.
Best regards,
payflex's reply28 Oct 2022, 14:48
Official
Hi Nico
We have been trying our utmost to contact you without success. Your review is very unfortunate and inaccurate.
The facts now have to be posted in response to your review to show that Payflex and Takealot have not done anything wrong.
Your money has been refunded for the installments you made to Payflex.
We highlight below the facts and provide the evidence to prove that Payflex and Takealot are not at fault and that you have been refunded.
Please see below the order and refund calculation.
Value of Original Order R1 604,00 (This value of products that Takealot shipped to the customer) Order placed 08 October 2022
Value of Original Payment Plan R1 604,00 (This is the value of the payment plan to be paid back to Payflex)
Value of Return / Cancellation R1 599,00 (The products given back or cancelled by Takealot and processed by them on 22 Oct 2022)
New Order Value R 5,00 (The products kept by client or fee charged by Takealot) i.e. Value of Original Order less Value of Return
New Value of Payment Plan R 5,00 (The new payment plan value)
Less Payment made to date R 802,00 (R401.00 paid on 08 Oct 2022 and R401.00 paid on 22 Oct 2022)
Net Position -R 797,00 Nett Position (Negative denotes refund / Positive value means still payable on plan)
The refund of R797.00 was refunded back to your ABSA Debit card in 2 parts as indicated below from our bank account.
As can be seen, Payflex and Takealot have done what was required and you have been refunded.
We do trust this helps to explain.
We have been trying our utmost to contact you without success. Your review is very unfortunate and inaccurate.
The facts now have to be posted in response to your review to show that Payflex and Takealot have not done anything wrong.
Your money has been refunded for the installments you made to Payflex.
We highlight below the facts and provide the evidence to prove that Payflex and Takealot are not at fault and that you have been refunded.
Please see below the order and refund calculation.
Value of Original Order R1 604,00 (This value of products that Takealot shipped to the customer) Order placed 08 October 2022
Value of Original Payment Plan R1 604,00 (This is the value of the payment plan to be paid back to Payflex)
Value of Return / Cancellation R1 599,00 (The products given back or cancelled by Takealot and processed by them on 22 Oct 2022)
New Order Value R 5,00 (The products kept by client or fee charged by Takealot) i.e. Value of Original Order less Value of Return
New Value of Payment Plan R 5,00 (The new payment plan value)
Less Payment made to date R 802,00 (R401.00 paid on 08 Oct 2022 and R401.00 paid on 22 Oct 2022)
Net Position -R 797,00 Nett Position (Negative denotes refund / Positive value means still payable on plan)
The refund of R797.00 was refunded back to your ABSA Debit card in 2 parts as indicated below from our bank account.
As can be seen, Payflex and Takealot have done what was required and you have been refunded.
We do trust this helps to explain.
Best regards,
nM
nico M's updateReviewer Update
28 Oct 2022, 17:44Don't come here with your lies, some lady called me and attacked me if you do your job i would not need to write a review ,fact you are being taken to book, and you make up lies to cover your bad service
nM
nico M's update28 Oct 2022, 17:44
Reviewer Update
Don't come here with your lies, some lady called me and attacked me if you do your job i would not need to write a review ,fact you are being taken to book, and you make up lies to cover your bad service
payflex's replyOfficial
29 Oct 2022, 07:04Hi Nico
From a Payflex perspective everything that was supposed to have been done from our side regarding the refund was done correctly.
So we are truly concerned about your review as we have done nothing more that try to assist you via support desk since the 20th October.
You anger, threats and tone in the support emails you sent was not necessary, but can be understood to a degree as the process of online shopping, returns and refunds can seem rather confusing. It is very very different from buying in a brick and mortar store. But we guarantee that we are not a ****, or we would not have assisted you all the way through the process via our support desk to get you funds reimbursed.
Your money was returned when Takealot posted the cancellation. When the funds were released on the 22nd October it enters the banking system and the banks clearing periods will then take over. We have no control over this. It is not an instantaneous process.
The money would have cleared by now in the 2 amounts of R396.00 and R401.00 which make up the R797.00 owed to you.
We are not sure how else to explain everything.
One last point worth noting though.
Payflex is not part of the merchant business so we are not involved in product delivery, cancellations, or returns.
Only when the merchant processes the refund, cancellation, or return on their side will we be made aware of it. The merchant may also decline the return and not refund you in line with their returns policies.
Until then and to be sure we do require our clients to continue paying installments. This is to avoid penalty fees and a bad credit rating with Payflex.
Please refer to section 5.3 and section 6 of our terms and conditions for more detail. https://payflex.co.za/terms-conditions/
Once the merchant processes the return you will be reimbursed for everything you have paid to date back to the bank card you paid with or your installments adjusted accordingly, should the return have been less than the total order amount.
From a Payflex perspective everything that was supposed to have been done from our side regarding the refund was done correctly.
So we are truly concerned about your review as we have done nothing more that try to assist you via support desk since the 20th October.
You anger, threats and tone in the support emails you sent was not necessary, but can be understood to a degree as the process of online shopping, returns and refunds can seem rather confusing. It is very very different from buying in a brick and mortar store. But we guarantee that we are not a ****, or we would not have assisted you all the way through the process via our support desk to get you funds reimbursed.
Your money was returned when Takealot posted the cancellation. When the funds were released on the 22nd October it enters the banking system and the banks clearing periods will then take over. We have no control over this. It is not an instantaneous process.
The money would have cleared by now in the 2 amounts of R396.00 and R401.00 which make up the R797.00 owed to you.
We are not sure how else to explain everything.
One last point worth noting though.
Payflex is not part of the merchant business so we are not involved in product delivery, cancellations, or returns.
Only when the merchant processes the refund, cancellation, or return on their side will we be made aware of it. The merchant may also decline the return and not refund you in line with their returns policies.
Until then and to be sure we do require our clients to continue paying installments. This is to avoid penalty fees and a bad credit rating with Payflex.
Please refer to section 5.3 and section 6 of our terms and conditions for more detail. https://payflex.co.za/terms-conditions/
Once the merchant processes the return you will be reimbursed for everything you have paid to date back to the bank card you paid with or your installments adjusted accordingly, should the return have been less than the total order amount.
Best regards,
payflex's reply29 Oct 2022, 07:04
Official
Hi Nico
From a Payflex perspective everything that was supposed to have been done from our side regarding the refund was done correctly.
So we are truly concerned about your review as we have done nothing more that try to assist you via support desk since the 20th October.
You anger, threats and tone in the support emails you sent was not necessary, but can be understood to a degree as the process of online shopping, returns and refunds can seem rather confusing. It is very very different from buying in a brick and mortar store. But we guarantee that we are not a ****, or we would not have assisted you all the way through the process via our support desk to get you funds reimbursed.
Your money was returned when Takealot posted the cancellation. When the funds were released on the 22nd October it enters the banking system and the banks clearing periods will then take over. We have no control over this. It is not an instantaneous process.
The money would have cleared by now in the 2 amounts of R396.00 and R401.00 which make up the R797.00 owed to you.
We are not sure how else to explain everything.
One last point worth noting though.
Payflex is not part of the merchant business so we are not involved in product delivery, cancellations, or returns.
Only when the merchant processes the refund, cancellation, or return on their side will we be made aware of it. The merchant may also decline the return and not refund you in line with their returns policies.
Until then and to be sure we do require our clients to continue paying installments. This is to avoid penalty fees and a bad credit rating with Payflex.
Please refer to section 5.3 and section 6 of our terms and conditions for more detail. https://payflex.co.za/terms-conditions/
Once the merchant processes the return you will be reimbursed for everything you have paid to date back to the bank card you paid with or your installments adjusted accordingly, should the return have been less than the total order amount.
From a Payflex perspective everything that was supposed to have been done from our side regarding the refund was done correctly.
So we are truly concerned about your review as we have done nothing more that try to assist you via support desk since the 20th October.
You anger, threats and tone in the support emails you sent was not necessary, but can be understood to a degree as the process of online shopping, returns and refunds can seem rather confusing. It is very very different from buying in a brick and mortar store. But we guarantee that we are not a ****, or we would not have assisted you all the way through the process via our support desk to get you funds reimbursed.
Your money was returned when Takealot posted the cancellation. When the funds were released on the 22nd October it enters the banking system and the banks clearing periods will then take over. We have no control over this. It is not an instantaneous process.
The money would have cleared by now in the 2 amounts of R396.00 and R401.00 which make up the R797.00 owed to you.
We are not sure how else to explain everything.
One last point worth noting though.
Payflex is not part of the merchant business so we are not involved in product delivery, cancellations, or returns.
Only when the merchant processes the refund, cancellation, or return on their side will we be made aware of it. The merchant may also decline the return and not refund you in line with their returns policies.
Until then and to be sure we do require our clients to continue paying installments. This is to avoid penalty fees and a bad credit rating with Payflex.
Please refer to section 5.3 and section 6 of our terms and conditions for more detail. https://payflex.co.za/terms-conditions/
Once the merchant processes the return you will be reimbursed for everything you have paid to date back to the bank card you paid with or your installments adjusted accordingly, should the return have been less than the total order amount.
Best regards,