PlayFlex Refunds Not Received – Poor Service Experience

Hi everyone, PlayFlex used to be good, but ever since they changed to the new system, things have been a mess. I honestly don’t know why they switched from the old system—it was working fine.

It’s been three weeks now, and I’m still waiting for my refund from Makro, which is around R100 and something. There are actually two refunds—one was processed on the 16th of March and the other on the 17th—but I haven’t received either of them.

I even sent an email, but there’s been no response. I also messaged them on Instagram, and still nothing. No reply at all.

Just today, I received a refund from SuperParlist, but my installment hasn’t changed—it's still the same. So I don’t know what’s going on with them either.

Honestly, it sucks that this is the kind of service we’re getting. It feels like they’re not willing to refund us. I have no idea what’s going to happen next.

My advice: don’t use PlayFlex until they sort out their service. I know I’m not the only one waiting for a refund, and until they fix this, the platform just can’t be trusted.

Anyway, thank you.