penalty due to a system glitch!

I am writing this to highlight an issue with payflex's automated billing system. every month!!, the system incorrectly flagged my account for late debit, resulting in an unfair R125 penalty and this is every month!!!. I have evidence showing that debit that contradicts the system's error, e.g., my payment was on time. I’ve tried resolving this through standard support but have only received automated replies. I am looking for a human representative to review my case and refund the fee immediately."