Payments not Allocated

I had to orders that had 2 outstanding payments. I normally pay my account before the scheduled dates. Order *** was billed from my credit card on 14th January 2024 R166.25. The 2nd payment was made from my debit card on the 25th of January R166.25 and the last 2payments Were made on 8th February R332.50, upon paying the last Payment Payflex still updates that I have an outstanding payment of R166.25 due on 25th February 2024.

Order *** I made payments from my credit card on 18th January, then 2nd payment was paid on 25th January from my savings account, the 3rd payment made was a settlement of R448 on the 8th of February 2024. Payflex app still shows that I have an outstanding balance of R244 due on 29th February.

I have escalated this on their email address and my query was attended by Evan who advised that all allocations on payments have been made yet my app saying I have outstanding payments. I had attached my bank statements to serve as proof that all 4 payments for both order have been made.

I'd like Payflex to have a look into this, I've never experienced such before and worse when Evan advised otherwise even though proof was sent.