Payment Made but Not Allocated – Risk of Double Debit

I am truly frustrated with the lack of urgency and accountability from Payflex regarding my account.

Order Number: ***

I had an outstanding balance of R932.66, which was originally split over two months. On 18 April, I made a full settlement payment via the Payflex app, and I have valid proof of payment.

However, days later, the payment has still not been allocated, and my account continues to reflect that I owe this amount.

This is completely unacceptable.

Because of this delay, I am now at risk of being double debited by the weekend for a balance that has already been paid in full.

Can you please

Allocate my payment immediately

I will also be sharing proof of payment should it be required.

This needs immediate attention. I have a PO I can send to you but for some odd reason you guys don't have emails available online.